• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion All-in-One - 24-r014
Microsoft Windows 10 (64-bit)

My desktop no longer has the option to connect to a wireless network.  It looks like the driver "disappeared".  I tried to download and update drivers, but that failed.  Fortunately ethernet connection (cable) still functions.

drivers.jpgupdated drivers.jpg

2 REPLIES 2
HP Recommended

@losangeles2022 

 

The specs of your machine is

 

           https://support.hp.com/us-en/document/c05665742

 

It has  Wireless LAN - RT CARTIER AC 2x2 part # 915622-001. Please download  and install the following driver

 

          https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96885.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Hi,

I am still having the same problem: My desktop no longer has the option to connect to a wireless network.  It looks like the driver "disappeared".    Fortunately, ethernet connection (cable) still functions.  I followed your instructions and downloaded driver sp96885.exe--this worked for a few days, but then all of my wi-fi functionality again disappeared.  Appreciate your help and suggestions.  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.