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‎01-21-2017 02:07 PM

HP Recommended
Operating System: macOS 10.12 Sierra

I recently bought this hp wirless kayboard from someone and it wont seem to connect to my computer or even my phone. It doesn't even have a on/off button it just has a place to put two tripple A batteries and a blue connect button. When I put the batteries and pressed the connect button and tried to connect nothing happened. No light or anything cones on. idk what to do. Is it supouse to come with some type of usb? if so where can i get one at i live in columbus, Ga. 

 

detail about the keyboard: 

ASSY p/n : 588544-371

CT: BBCNL0AHHZU165

 

thank you 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-21-2017 02:32 PM

HP Recommended

Hi,

 

From the part store, it is an

 

 HP Keyboard - US English, Wireless (keyboard only)

 

From the following information it is a 2.4GHz keyboard which requires a receiver. Did the receiver come with the keyboard ?

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎01-21-2017 02:32 PM

HP Recommended

Hi,

 

From the part store, it is an

 

 HP Keyboard - US English, Wireless (keyboard only)

 

From the following information it is a 2.4GHz keyboard which requires a receiver. Did the receiver come with the keyboard ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎01-21-2017 07:28 PM

HP Recommended

no it did not come with it . do you know where i can get one?

 

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‎01-22-2017 02:35 AM

HP Recommended

Hi,

 

Normally keyboard and receiver have a code to pair, we can't use any receiver. Just thinking about 20 persons in one room use same kind of keyboards and receivers.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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