hp x3500 issue

[sahina12]

I purchased a x3500 mouse and the problem with the mouse is that from day one the mouse doesn't respond whenever it is idle for a few seconds each time i have to click to get the pointer moving please help.I have connected it to 3-4 devices but the same problem arises every time. 

[Echo_Lake]

@sahina12
Thank you for posting on HP Forums,

Echo_Lake is at your service.

I understand you are in need of support,

And to help you out, I'm sending out a Private message to assist you with the next course of action.

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[sahina12]

that didn't help because the product is not listed on the hp official site plus whenever I tried to search the product a printer with the same model number i.e. x3500 crops up  

[Echo_Lake]

@sahina12
I understand you are in need of support,

And to help you out, I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage