• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-26-2024 07:35 PM

HP Recommended
Product: HP 970 Programmable Wireless Keyboard

New keyboard shows on my system, but will not pair using bluetooth.  tried both of the wireless; the included dongle is in use in another room..... suggestions- the quick start guide directed me to the bluetooth pairing guide which doesn't seem to exist.  Trying to locate info through the support options takes me to a printer user guide. HUH?  Hoping someone can get me pointed in the right direction. 

 

thanks~

Category:
1 person had the same question
2 REPLIES 2

‎03-26-2024 09:04 PM

HP Recommended

@dapster 

 

Its specs

 

        https://www.hp.com/emea_africa-en/products/accessories/product-details/product-specifications/210082...

 

It is NOT a Bluetooth keyboard. All you do :

 

1. Plug the USB dongle to ONE USB-A port on your computer.

2. Insert batteries to keyboard,

3. Turn it on and it will connect automatically

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-26-2024 10:45 PM - edited ‎03-26-2024 10:47 PM

HP Recommended

It has no batteries. It has 2 wireless keys to connect multiple devices. Perhaps you mistook this for another keyboard. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.