i cant find my wifi network on the list of networks

[joey2212]

I can't find my wifi network on the network list. I've rest my computer and it's still not working, I've tried the troubleshoot but nothing. o can't get onto the internet 

[sandytechy20]

@joey2212

Welcome to HP forums, I understand that your WiFi network is not shown in the network list.

Run component test on wireless network card to check for hardware failure.

1. In Windows, search for HP PC Hardware Diagnostics for Windows and select Run as administrator.

   If this app is not on your computer, download the latest version from the HP Hardware Diagnostics website.

   

2. On the main menu, click Component Tests.

3. Click the plus sign next to each component to expand the selection.

   Your Component Tests menu might be different, depending on the components installed on your computer.

   

4.  This test checks that the BIOS detects the wireless module and that it is enabled.

   To run the test, click Wireless Module, and then click Run once.

   The Wireless Module Test takes 30 seconds to complete.

You can refer to this HP document for more assistance to run the test:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[joey2212]

how can I get the Hp app you're telling me to get when I don't have internet access. I can't find the Wi-Fi network on my list. 

Joseph 

[KrazyToad]

@joey2212

It looks like you were interacting with @sandytechy20, but he is out for the day. I'm KrazyToad & I'm at your service. 

May I know since when are you facing this issue?

Do you have other devices that connect to your wireless network?

I suggest you reinstall the Wireless driver from Device Manager

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Network Adapters and expand the List
- Look for wireless driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the wireless driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

If the issue persists, please perform a Reset

You can follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

Keep me posted how it goes

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.