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joey2212
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Message 1 of 4
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i cant find my wifi network on the list of networks

HP Recommended
HP All-in-One - 22-3025na (ENERGY STAR)

I can't find my wifi network on the network list. I've rest my computer and it's still not working, I've tried the troubleshoot but nothing. o can't get onto the internet 

3 REPLIES 3
sandytechy20
HP Support Agent
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Message 2 of 4
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@joey2212

 

Welcome to HP forums, I understand that your WiFi network is not shown in the network list.

 

Run component test on wireless network card to check for hardware failure.

  1. In Windows, search for HP PC Hardware Diagnostics for Windows and select Run as administrator.

    If this app is not on your computer, download the latest version from the HP Hardware Diagnostics website.

    selecting Run as administrator

  2. On the main menu, click Component Tests.

  3. Click the plus sign next to each component to expand the selection.

    Your Component Tests menu might be different, depending on the components installed on your computer.

    Component tests menu

  4.  This test checks that the BIOS detects the wireless module and that it is enabled.

    To run the test, click Wireless Module, and then click Run once.

    The Wireless Module Test takes 30 seconds to complete.

You can refer to this HP document for more assistance to run the test:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

 

Sandytechy20
I am an HP Employee

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joey2212
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Message 3 of 4
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how can I get the Hp app you're telling me to get when I don't have internet access. I can't find the Wi-Fi network on my list. 

 

Joseph 

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KrazyToad
Retired
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Message 4 of 4
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@joey2212

 

It looks like you were interacting with @sandytechy20, but he is out for the day. I'm KrazyToad & I'm at your service. 

 

May I know since when are you facing this issue?

 

Do you have other devices that connect to your wireless network?

 

I suggest you reinstall the Wireless driver from Device Manager

 

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Network Adapters and expand the List
- Look for wireless driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the wireless driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

 

If the issue persists, please perform a Reset

 

You can follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted how it goes

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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