intel(R) dual band wireless AC 3165 cannot start on HP Pavilion Windows 10

[sueweston]

hi, Suddenly my Intel (R) dual bank Wireless AC 3165 cannot start, so I cannot connect to my WiFI. I tried resetting but it still is not working. 

[Raj_05]

Hi @sueweston,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

From our end we can recommend a clean driver installation:

• 1. https://www.intel.com/content/www/us/en/support/articles/000005559/network-and-i-o/wireless-networki... Download the latest WiFi and Bluetooth® driver packages for your adapter.
• 2. Under Programs and Features in the Control Panel, or Apps & Features in Windows* Settings, uninstall any instance of the "Intel® PROSet/Wireless Software." When prompted, choose to "discard settings."
• 3. Go to the Device Manager > Network Adapters > Right-click on your Intel(R) Dual Band Wireless-AC 3165 and uninstall it. Make sure to mark the option to "Delete the driver software for this device."
• 4. Clear out your temporary files: Press the Windows* Key + R to open the run box. Type Cleanmgr.exe and press OK. Here you will need to make sure Temporary Files are checked, you may uncheck everything else, then press OK.
• 5. Reboot your computer.
• 6. Install the packages downloaded back in step one. First your Bluetooth®, then your Wireless drivers.

I hope this helps. 
 

Take care and have a good day.

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^ Alden4
HP Support