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HP Pavilion All-in-One - 27-a050a (Touch)

hi, Suddenly my Intel (R) dual bank Wireless AC 3165 cannot start, so I cannot connect to my WiFI. I tried resetting but it still is not working. 

1 REPLY 1
HP Recommended

Hi @sueweston,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

From our end we can recommend a clean driver installation:

 

  • 1. https://www.intel.com/content/www/us/en/support/articles/000005559/network-and-i-o/wireless-networki... Download the latest WiFi and Bluetooth® driver packages for your adapter.
  • 2. Under Programs and Features in the Control Panel, or Apps & Features in Windows* Settings, uninstall any instance of the "Intel® PROSet/Wireless Software." When prompted, choose to "discard settings."
  • 3. Go to the Device Manager > Network Adapters > Right-click on your Intel(R) Dual Band Wireless-AC 3165 and uninstall it. Make sure to mark the option to "Delete the driver software for this device."
  • 4. Clear out your temporary files: Press the Windows* Key + R to open the run box. Type Cleanmgr.exe and press OK. Here you will need to make sure Temporary Files are checked, you may uncheck everything else, then press OK.
  • 5. Reboot your computer.
  • 6. Install the packages downloaded back in step one. First your Bluetooth®, then your Wireless drivers.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

^ Alden4
HP Support

I am an HP Employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.