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cnorth31
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internet connected but shows not connected

HP Recommended
all in one 24
Microsoft Windows 10 (64-bit)

I have an all in one 24 with windows 10-64 bit.  The networking symbol in the lower right hand corner shows as not connected but when I go to the internet it is connected. If I click on this network symbol (looks like a globe) and I look at available networks it shows my wireless network and I can connect to it but it says secured, no internet - but I in fact do have internet. This wouldn't be a problem but when I go to windows update it says I am not connected. I have been looking all over the HP website and trying everything suggested, reloading network drivers, doing command prompt commands, etc.  I also connected with an  ethernet wire and I get the same result. Please help if anyone has had this issue. I also reset the PC but did not have it erase my files.  Thanks in advance, 

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The_Fossette
HP Support Agent
HP Support Agent
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@cnorth31

 

I reviewed your post and I understand that you are facing issues with the wireless connection on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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