• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
omen
Microsoft Windows 10 (64-bit)

Hey, I'm having a problem with my internet. In the last couple of days my internet speeds on my pc have decreased from a 250 mbps download to a 9 mbps download. The problem is only there on my pc, my phones internet speeds are perfectly normal.

1 REPLY 1
HP Recommended

@Zanatara -- a few possibilities:

 

  1. at both ends, disconnect the Ethernet cable that connects your cable-modem to your computer, switch it, end for end, and reconnect it, and remeasure.
  2. replace the Ethernet cable.
  3. If your cable-modem has multiple sockets, try connecting the Ethernet cable to a different socket.
  4. In Windows, hold-down CTRL and ALT keys, and tap the DELETE key. Choose "Task Manager". Switch to the "Performance" tab. Click on the icon for your network connection. When you are not using the Internet, i.e., no online gaming, and not running Windows Update, and not sending/receiving E-mail, does the graph show any network usage (other than random "spikes" of up to 40 Kbytes (not Mbytes) per second?
  5. Consider the possibility that the network adapter inside your computer is failing.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.