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Microsoft Windows 10 (64-bit)

Hey, I'm having a problem with my internet. In the last couple of days my internet speeds on my pc have decreased from a 250 mbps download to a 9 mbps download. The problem is only there on my pc, my phones internet speeds are perfectly normal.

1 REPLY 1
HP Recommended

@Zanatara -- a few possibilities:

 

  1. at both ends, disconnect the Ethernet cable that connects your cable-modem to your computer, switch it, end for end, and reconnect it, and remeasure.
  2. replace the Ethernet cable.
  3. If your cable-modem has multiple sockets, try connecting the Ethernet cable to a different socket.
  4. In Windows, hold-down CTRL and ALT keys, and tap the DELETE key. Choose "Task Manager". Switch to the "Performance" tab. Click on the icon for your network connection. When you are not using the Internet, i.e., no online gaming, and not running Windows Update, and not sending/receiving E-mail, does the graph show any network usage (other than random "spikes" of up to 40 Kbytes (not Mbytes) per second?
  5. Consider the possibility that the network adapter inside your computer is failing.

 

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