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HP Recommended
HP WIRELESS KEYBOARD AND MOUSE MODEL: HSA - D01K
Chrome OS

hello, I got new HP wireless keyboard and mouse HSA -D01K, from firs day keyboard stopping work, I pressing for 3sec button connect under keyboard and it start work again, than after some time again keyboard stop working I need press  connect, But  mouse also wireless working very well  without any interruption, 

2 REPLIES 2
HP Recommended

@Anton___
Thank you for posting on the HP Support Community.

 

 I have a few troubleshooting steps we could try to fix the issue:  

  1. Locate the USB receiver for the device, and then make sure it is connected directly into a USB port  on the computer.

    NOTE: A USB hub might not provide enough power for your device to connect properly.

    Connecting the receiver

    If you cannot locate the receiver, check the original packaging. Some HP Touch and All-in-Ones come with the USB receiver preinstalled in the computer. Or, look for a USB storage container on the device.

    Removing the receiver from the mouse

  2. Look for and remove any battery tabs from the device. This tab prevents the device from receiving power.

    Battery tab

  3. Make sure the device has adequate power.

    • If the device uses batteries, install new batteries according to the guide in the battery compartment.

      Example of battery placement - yours might vary

    • If the device is rechargeable, connect the charging cable to the device, and then to a power source, such as a USB-charging port on the computer or an external USB power adapter.

      1. LED battery indicator

      2. MicroUSB cable to charging device

  4. If the device has a power switch, confirm the switch is set to ON.

    On/off switch on wireless mouse and keyboard

  5. On your computer, test the device.

    If the device still does not work as expected, go to Wireless Keyboard and Mouse Troubleshooting.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

@Anton___

This sounds like a hardware related issue,

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to fix the issue. 
HP Support can be reached by clicking on the following link:
 www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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