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gabzlaurent
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it doesn’t connect to the WiFi

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HP ENVY 23 TOUCHSMART PC

Basically I want to connect to the WiFi because I moved my computer to my room. It doesn’t allow me to connect to any network no matter how close it is. I can’t move my WiFi box because it’s just too much rightnow , so I don’t know what to do it should connect to the WiFi right? 

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CowboyKen
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I have a Pavilion desktop.  I was having problems with wifi similar to you although my desktop would connect when it was sitting right next to the router.  Contacted Best Buy Geek Squad and they recommended buying a USB Wifi Adapter (newer tech than what was in my unit).  They said the antenna was more than like broke.  I bought a Netgear Nighthawk WiFi adapter.  But I'm stuck on moving forward since I don't know if I have to remove the old adapter from the PC before installing the new one.

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Riddle_Decipher
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@gabzlaurent & @CowboyKen Here's what I'll need to help you out:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, 

First things first, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

 

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

 

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems.
You can change the operating system with the drop-down in the upper-right corner of the document.

 

@CowboyKen To answer your question, no you don't have to remove the old adapter, the new works as a plug & play USB adapter, it should work fine, once necessary software is installed.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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