laptop is randomly disconnecting LAN network

[ASHIKPD]

Hi my Hp pavilion 15-eg laptop has no In built Ethernet port. So i have purchased a ethernet to usb adapter of make VegGieg. so when i connect the same to my laptop it shows the driver details, when i connect a device to this adapter like plc or modem this driver will appear and dis appear from the device manager continuously . i tried to update it but didnt make any changes. still randomly disconnecting (in a interval of 2 s ). 

the driver is realtek usb GbE family controller #2 and the version is 1153.15.20.327

any one can help me to solve this ?

[Raj_05]

Hi @ASHIKPD,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're facing persistent disconnection issues with your Realtek USB Ethernet adapter. Here are a few troubleshooting steps that may help resolve the problem.

Disable Power Saving Features:

• Open Device Manager and navigate to Network Adapters.
• Find the Realtek USB GbE Family Controller and double-click it.
• Go to the Advanced tab and locate the Idle Power Saving option.
• Set it to Disabled, then click OK and restart your laptop​.

Check USB Ports:

• Ensure that the USB adapter is securely connected to a USB port. If possible, try different USB ports, particularly USB 3.0 ports, to see if the problem persists​.

Update Drivers:

• Even if you've tried updating, it might help to uninstall the current driver completely and then reinstall it:
  • Right-click the adapter in Device Manager, select Uninstall device, and check the box for "Delete the driver software for this device" if prompted.
  • Restart your laptop, and Windows should automatically reinstall the driver.

Network Settings:

• You can also try resetting your network settings:
  • Open Settings > Network & Internet > Status.
  • Click on Network reset at the bottom. Note that this will remove all your network adapters and reset networking components.

Check for Interference:

• If you're using multiple devices connected to the same network, make sure that there's no interference or overload that might be causing the disconnection.

Test with Another Device:

• If possible, test the Ethernet adapter on another laptop or computer to determine if the issue is with the adapter itself or the specific setup on your HP Pavilion.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support