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HP Recommended
Microsoft Windows 8.1 (32-bit)

Subject - My laptop touchpad is not working

         Sir / Mam the laptop which I'm woring on it is it's mouse touch pad  is not working while clicking by touch pad is not happening in this case, what is the possiblity that could work. 

       sir please help me regarding . My laptop number is41000680

1 REPLY 1
HP Recommended

Hi @Shivam200,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.  

 

Try the following - connect a USB Mouse where required.

 

Hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In the Device Manager window, expand Mice and other pointing devices.

 

Right-click the Synaptics device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this, and then proceed with the uninstall.

 

When complete, shut down the notebook.

 

Disconnect any peripheral, including any USB Mouse.

 

Tap away at the ESC key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes', and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

Let windows fully load for a few minutes before checking the touchpad function.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

^ Alden4
HP Support

I am an HP Employee.
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