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- laptop wont connect to net

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12-22-2018 08:31 AM
my laptop wont connect to the net signal streth is there but unsquered i had a look at my adapter card and it says its ok and working as is driver, ive ran the quick tests ,rebooted tried everything . still wont contect all i get is a dialogue box with crome asking to be a guest, im sure i had the other night an update , but this morning nothing , packets sent 80 nothing back
12-23-2018 11:35 PM - edited 12-24-2018 12:34 AM
Greetings,
Welcome back to the forum.
I am not a HP employee.
There are many different HP 255 products ranging from G1 to G7 Notebooks.
80 packets sent and nothing back means you are not connecting to the network.
I don't know if this is a ethernet or WIFI problem.
You have multiple failure points.
The ISP
Ethernet or WIFI drivers
The modem
The router
You had a unknown update. Could you connect to the net before this update?
Your problem is very hard to diagnose.
Regards