mouse scroll speed erratic

jaysea1 · ‎02-19-2023

Mouse scrolling is erratic, sometimes it scrolls a few lines sometimes it scrolls a page or more.I have tried a working mouse (wi-fi not blue tooth)

Treeko · ‎02-23-2023

Hi @jaysea1

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with HP Wireless Mouse.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

I am an HP Employee

jaysea1 · ‎02-23-2023

Hello, thanks for replying, but, as I stated I have a HP Chromebase 21.5 Inch All-In-One Desktop (2S9V9AV) (i.e. os not windows) and as I (not very clearly said) I have tried a second mouse (original mouse bluetooth, second mouse wifi) and still get random multiple line "jumps"

Treeko · ‎03-02-2023

Hi @jaysea1

Thank you for writing back.

Unplug all the external devices connected to your Chromebook. But before restarting your laptop, go to Settings, select About ChromeOS and check for updates. Install the latest ChromeOS version and then restart your device.

Try resetting your Chromebook hardware and check if your mouse or touchpad issues are gone.

Disconnect all the external devices connected to your computer.
Turn off your laptop, and wait for 30 seconds.
Then press and hold the Refresh and Power keys.
Wait until your Chromebook boots up, and then release the Refresh key.
Check if the built-in touchpad works as intended. Then plug your mouse back in and check the results.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!