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Locked

‎05-08-2023 09:41 AM

HP Recommended

on shutdown, the computer says thatRtlls5wake is preventing shutdown. if i shut down any way, i lose all wireless internet connections. my only way to connect  to the internet is through an ethernet cable. my file search does not find Rtls5 or any variant. i have sometimes been able to reconnect the wireless connection by removing the battery and reinstalling it. i also have been using a malware bytes vpn service. if i cancel the vpn site before shutting down, i someitmes lose the wireless connection anyway. 

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