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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
wendymatlock
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Message 1 of 2
268
Flag Post

my computer keeps scrolling to bottom by itself

HP Recommended
HP TouchSmart

My Computer keeps scrolling to bottom of page no matter what website im on and will not let me scroll back up

1 REPLY 1
KrazyToad
Retired
Retired
22,744 19,075 1,374 1,453
Message 2 of 2
Flag Post
HP Recommended

@wendymatlock

 

Welcome to HP Support Community

 

Do you have the same issues when using different browsers?

 

If the issue is only with one particular browser, then Reset the Browser

 

I also suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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