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HP Recommended
HP TouchSmart IQ506 Desktop PC
Microsoft Windows 8.1 (64-bit)

I cannot get my WIFI ADAPTER connected after power outage, HP will not let me do an update saying my desktop is retired; the following CONNECTIONS are showing that they are not connected but they are working properly : Microsoft hosted network virtual adapter #2, //// , Microsoft WI-FI direct virtual adapter #2, ////, 802.11n wireless lan card not connected, ////, Bluetooth device (PERSONAL AREA NETWORK) ; All are showing not connected and this is with me getting the all is OK in DEVICE MANAGER; any help or direction is appreciated !!

THANKS,

JW;

1 REPLY 1
HP Recommended

Hello, and Welcome to the HP Support Community!

 

Are any wifi devices working in your location?  Can a phone connect?

 

The normal simple fix for a wifi issue:  power off the wifi signal - Modem from your provider, router (if you have a separate one), and your PC.   Power them back on in order, and be patient!  Modem (wait for the lights to normalize, normally a minute or two), then the Router (again, wait a bit for all the lights to come back), then finally the PC.

 

Check your wifi connection.   IF your PC is a bit long in the tooth, be sure to try and connect to a 2.4Ghz channel from the router.  Some older HP PC's did not come with a 5.0Ghz band wifi radio.

 

HTH,

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.