my internet

[gabriel9999]

Hello, I recently bought a HP Victus desktop (not sure what model) and I keep getting issues with my internet. I have connected both a LAN connection and connected to wifi. The issue lays with the wifi, it gives me the error that I am connected but I have no internet access. Weirdly, I do have internet access actually but the network icon on my pc shows no internet. I would be fine with the error but the problem is I dont have access to certain programs because my windows thinks I got no connection. I have tried all troubleshooting and researched and tried all possible solutions but no outcome. I've also tried resinstalling Windows. This wasn't a problem on my previous pc which also was connected to wifi and LAN the same way.

[Anand_Andy]

Hi @gabriel9999,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your Victus by HP Gaming Desktop. Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, & Network drivers by connecting a LAN Cable:

• Here's the link to download and install the above updates: Click here

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Please refer to this document: HP PCs - Troubleshooting Wireless Network and Internet

If the issue still persists, then I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!