my wired mouse not working

[dasaraj]

my wired mouse not working

[Raj_05]

Hi @dasaraj,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your wired mouse is not working on your HP Spectre x360 laptop, you can try several troubleshooting steps to identify and fix the issue. Here's a step-by-step guide to help you resolve the problem.

Check the Mouse Hardware:

• Ensure that the mouse is properly connected to one of the USB ports on your laptop. Try connecting it to different USB ports to rule out any issues with the specific port.

Try a Different Mouse:

• If you have access to another wired mouse, try connecting it to your laptop to see if it works. This will help determine if the issue is with the mouse itself or the laptop.

Restart Your Laptop:

• Sometimes, a simple restart can resolve hardware recognition issues. Restart your laptop and check if the mouse starts working.

Check for Driver Issues:

• Make sure the mouse drivers are correctly installed and up to date. Here's how to check:
  • Right-click on the Start button and select "Device Manager."
  • Look for the "Mice and other pointing devices" section and expand it.
  • Right-click on your mouse device and select "Update driver." Follow the on-screen instructions to search for and install any available updates.

Uninstall and Reinstall Mouse Drivers:

• If updating the drivers doesn't work, you can try uninstalling and then reinstalling the mouse drivers:
  • In the Device Manager, right-click on your mouse device and select "Uninstall device."
  • Disconnect the mouse.
  • Restart your laptop.
  • Reconnect the mouse, and Windows should automatically reinstall the necessary drivers.

Check for Windows Updates:

• Sometimes, Windows updates include driver updates that can fix compatibility issues. Make sure your operating system is up to date:
  • Go to "Settings" > "Update & Security" > "Windows Update" and check for updates.

Test the Mouse on Another Computer:

• To rule out a faulty mouse, try connecting it to another computer and see if it works. If it doesn't work on another computer, the mouse itself may be defective and needs to be replaced.

Check for Physical Damage:

• Inspect the mouse cable for any signs of damage, such as fraying or cuts. Ensure the USB connector is not bent or damaged.

Try a Different USB Cable:

• If the mouse cable is damaged, try using a different USB cable or a different mouse altogether.

Check Power Management Settings:

• In the Device Manager, right-click on your mouse device, go to "Properties," and navigate to the "Power Management" tab. Make sure the option "Allow the computer to turn off this device to save power" is unchecked.

Check for Third-Party Software Conflicts:

• Sometimes, third-party software can interfere with mouse functionality. Try booting your laptop in Safe Mode (which disables third-party software) and see if the mouse works. If it does, you may need to identify and uninstall problematic software.

Perform a System Restore (if the issue recently started):

• If the mouse was working fine before but suddenly stopped, you can try performing a system restore to a point when the mouse was working correctly. This will revert your system settings to an earlier state.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support