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kerm65
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Solved!

not loading software

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HP OfficeJet 6500 e710
Microsoft Windows 10 (64-bit)

I had installed the software for device. Recently I cannot see ink cartridge status on the HP Ai0 software as software starts and then drops access to it. I uninstalled all software and downloaded the driver from HP. Tried again to see if could access the Ai0 software. software starts and the drops access. any ideas?

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Jeet_singh
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Message 2 of 4
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Hi @kerm65,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are having issues installing the software for your HP OfficeJet printer. Don't worry I'll be really glad to help you with this,

 

Let's try a clean install and try. Follow the steps below:
 

·         First, unplug the USB cable from the printer if present.

·         Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.

·         Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

·         Restart your computer.

·         Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.

·         Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

·         Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".

·         Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.

·         Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.

·         Under print server properties, go to drivers - remove any entry there as well.

·         Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

·         Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.

·         Now restart your computer again.

·         Open the Run window again, type “services.msc” and press ok to get services window.

·         Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

·         Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

·         Repeat the same exercise on “Function Discovery Resource Publication” as well.

·         Click on  https://support.hp.com/us-en/drivers/selfservice/hp-officejet-6500a-e-all-in-one-printer-series-e710...  and install the software.

·         Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

 

If you are still facing the issues to remove the driver, then try using a 3rd party software removal applications like "Revo uninstaller" or "Wise" to completely remove the programs.

 

I hope this should do the tfick. Let me know how it goes for further assistance.

Cheers!

 

 

Jeet_Singh
I am an HP Employee

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kerm65
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I am able to install software. Software starts and then disappears. I think I found out why - printer cartridge was not being recognized by the printer.

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Jeet_singh
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Message 4 of 4
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Hi @kerm65,

 

Thank you for replying,

I appreciate your time and efforts,

 

As I understand you have followed the steps suggested and still seems to have an issue with the printer cartridge. Don't worry as I have a few steps which should help you resolve your issue.

 

I would suggest you follow the steps suggested in the support document for cleaning the ink cartridges, using this link.

 

Next thing, I would suggest here if the issue persists is to remove all the cartridges and then perform a Hard reset on the printer. Now insert one cartridge at a time and check which cartridge gives an error, so that you can go ahead and replace the faulty cartridge.

 

I hope this information helps. Let me know if you need any further assistance. I'll be more than happy to help.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

Jeet_Singh
I am an HP Employee

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