• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎08-08-2025 02:12 PM

HP Recommended

Is there a simple fix for this?  The router is fine, the wi-fi signal is strong and all other devices are connecting normally. The adapter is the latest version available.

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2025 05:54 AM

HP Recommended

On most OEM units the WiFi adapter is built-in.  Without the model number, it is not possible to offer much help.  One alternative is to try a USB WiFi adapter instead of using the built-in feature. Assuming you know the router that you are trying to connect to info, try to match the WiFi signal and characteristics of the router with the USB adapter. 


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

View solution in original post

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎08-09-2025 05:54 AM

HP Recommended

On most OEM units the WiFi adapter is built-in.  Without the model number, it is not possible to offer much help.  One alternative is to try a USB WiFi adapter instead of using the built-in feature. Assuming you know the router that you are trying to connect to info, try to match the WiFi signal and characteristics of the router with the USB adapter. 


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎08-09-2025 02:27 PM

HP Recommended

Thank you. I'll try the USB solution you suggested. 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.