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HP Recommended
HP ENVY Photo 7855 All-in-One Printer
Microsoft Windows 11

My printer will not connect to my desktop and also will not scan, I have done all sorts of troubleshooting but to no avail. Help

1 REPLY 1
HP Recommended

@Gee642 

 

Can you still print ? Please use HP Scan Extended software to scan:


               https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10/11:


(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"


You can right click the put a shortcut on Taskbar or Desktop


Regards.

BH
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