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Btelc
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Message 1 of 4
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"Network and Internet" Settings screen crashes in Windows 10

HP Recommended
H8-1160t
Microsoft Windows 10 (64-bit)

Wi-fi has been working well for three years on this HP Desktop, Win-10 19041.

Suddenly, when I go to Settings to pick my local network, using "Networks and Internet", the screen opens for 2 seconds, then goes away completely, with no error indication.  

So I cannot get to Internet.

I've 'Reset' the Broadcom network adapter, and rebooted router and cable modem...same problem.

I've run SFC/Scannow....same problem; tried to reload the Broadcom driver from HP, but get error, that operating system is not supported....the HP options only included downloading Windows 8.1, even though the desktop came with Win 10-64 installed. 

Any ideas on reloading the "Network and Internet" App?   or what's causing it to shut down after 2 seconds?   Thanks

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
26,753 26,687 1,257 1,300
Message 2 of 4
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@Btelc

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • From the Start screen, type device manager to open the Search charm, and then select Device Manager from the search results. Double-click Network adapters. Right-click the name of your wireless network adapter, and then select Uninstall.
  • Click here: https://support.hp.com/in-en/document/c04649175 to complete the troubleshooting steps.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Btelc
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Message 3 of 4
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Hello Echo Lake,

Thanks for your suggestions. 

My Win-10 desktop has been accessing Internet and stable for a few days.

The main thing I did was to do a Restart, rather than Shutdown/Reboot.  (I didnt do an adapter 'Uninstall' beause I could not connect to Interent to reinstall )This gave me access to Settings/Internet, without it crashing.  I also Hibernate now when done for the day, rather than Sleep.  No idea what was wrong. 

Again, I tried to update my wifi adapter driver, Broadcom, from the HP site, but got 'invalid OS' message when trying update. Instead, I purchased DriverEasy which DID find and update and applied it, but this was after three days of success with Settings being stable.

Again, thanks for your suggestions...the Four Step Plan was very good.  Be well.

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Echo_Lake
HP Support Agent
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@Btelc

Thank you for posting back.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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