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‎11-09-2019 03:02 PM

HP Recommended
Product: HP 15 laptop
Operating System: Microsoft Windows 10 (32-bit)

Hi,

Its been doing this for a while now. My laptop won't connect to the Wi-Fi saying how there isn't any Wi-Fi at all. Our router works perfect because other devices in the house connect perfectly. I clicked on device manager to see what the problem is and it says the realtek rtl8188ee 802.11 bgn wifi adapter isn't working properly.

Can someone please help me? Should I try and replace it and if so, how would I accomplish that?

1 person had the same question
3 REPLIES 3

‎11-09-2019 04:07 PM

HP Recommended

Hi:

 

See if updating the driver to the latest version and restarting the PC, resolves the problem.

 

2024.0.10.103/2024.0.4.108 Aug 22, 2019

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98918.exe

 

Before installing the driver, in the device manager, right click on the  rtl8188ee 802.11 bgn wifi adapter.

 

Select uninstall, and check the uninstall driver box.

 

Restart the PC and install the above driver I posted.

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‎11-09-2019 07:50 PM

HP Recommended

I was able to install what u sent me, however nothing changed. It says installation complete, but everything stays the same.

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‎11-10-2019 06:54 AM

HP Recommended

Sorry that didn't work.

 

Unfortunately, I don't have any other suggestions you can try other than to back up any files you need to save onto a portable hard drive and see if doing a factory reset resolves the problem.

 

https://support.hp.com/us-en/document/c00006110

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