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11-02-2017 05:19 PM
Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.
I read that your HP 2540 series model does not connect to the new Sky Q router. I'll be glad to help you with this case.
I believe you're referring to the HP Deskjet 2540 All-in-One Printer.
Please perform the steps as described in this HP article to connect the printer to a wireless network.
If the printer is already connected via USB and is working fine then you may convert the USB connection to a wireless connection. The steps from this HP article will help in achieving this.
Hope this information helps. Please keep me posted. Take care! 🙂
11-09-2017 03:39 AM
The usual place for me to start would be with the Gateway IP address.
If the printer connected previously thru VM or similar that had a 192.168.0.1 Gateway and Sky Q has 192.168.1.1 then the printer is on a different subnet and is in effect invisible.
So the best option is to connect via USB cable and re-install the printer and make the IP address compatible.
If in doubt please ask.
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