sky q connection

[Steev10]

i have a 2540 series model, it wont connect to my new sky Q router, how can i connect please. scan dr. cant do it

[MKazi]

@Steev10

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

I read that your HP 2540 series model does not connect to the new Sky Q router. I'll be glad to help you with this case.

I believe you're referring to the HP Deskjet 2540 All-in-One Printer. 

Please perform the steps as described in this HP article to connect the printer to a wireless network.

If the printer is already connected via USB and is working fine then you may convert the USB connection to a wireless connection. The steps from this HP article will help in achieving this. 

Hope this information helps. Please keep me posted. Take care! 🙂

[CF4]

Hi

The usual place for me to start would be with the Gateway IP address.

If the printer connected previously thru VM or similar that had a 192.168.0.1 Gateway and Sky Q has 192.168.1.1 then the printer is on a different subnet and is in effect invisible.

So the best option is to connect via USB cable and re-install the printer and make the IP address compatible.

If in doubt please ask.