Showing results for 
Search instead for 
Did you mean: 
Level 1
14 11 0 0
Message 1 of 3
Flag Post

sky q connection

HP Recommended
desktop 2540
Microsoft Windows 10 (64-bit)

i have a 2540 series model, it wont connect to my new sky Q router, how can i connect please. scan dr. cant do it

12,746 12,732 829 1,529
Message 2 of 3
Flag Post
HP Recommended



Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.


I read that your HP 2540 series model does not connect to the new Sky Q router. I'll be glad to help you with this case.


I believe you're referring to the HP Deskjet 2540 All-in-One Printer. 


Please perform the steps as described in this HP article to connect the printer to a wireless network.


If the printer is already connected via USB and is working fine then you may convert the USB connection to a wireless connection. The steps from this HP article will help in achieving this. 


Hope this information helps. Please keep me posted. Take care! 🙂

0 Kudos
Level 9
5,904 5,889 206 526
Message 3 of 3
Flag Post
HP Recommended



The usual place for me to start would be with the Gateway IP address.


If the printer connected previously thru VM or similar that had a Gateway and Sky Q has then the printer is on a different subnet and is in effect invisible.


So the best option is to connect via USB cable and re-install the printer and make the IP address compatible.


If in doubt please ask.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation