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Steev10
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Message 1 of 3
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sky q connection

HP Recommended
desktop 2540
Microsoft Windows 10 (64-bit)

i have a 2540 series model, it wont connect to my new sky Q router, how can i connect please. scan dr. cant do it

2 REPLIES 2
MKazi
Retired
Retired
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Message 2 of 3
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HP Recommended

@Steev10

 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

 

I read that your HP 2540 series model does not connect to the new Sky Q router. I'll be glad to help you with this case.

 

I believe you're referring to the HP Deskjet 2540 All-in-One Printer. 

 

Please perform the steps as described in this HP article to connect the printer to a wireless network.

 

If the printer is already connected via USB and is working fine then you may convert the USB connection to a wireless connection. The steps from this HP article will help in achieving this. 

 

Hope this information helps. Please keep me posted. Take care! 🙂

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CF4
Level 9
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Message 3 of 3
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Hi

 

The usual place for me to start would be with the Gateway IP address.

 

If the printer connected previously thru VM or similar that had a 192.168.0.1 Gateway and Sky Q has 192.168.1.1 then the printer is on a different subnet and is in effect invisible.

 

So the best option is to connect via USB cable and re-install the printer and make the IP address compatible.

 

If in doubt please ask.

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