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Bobthbildr2
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Message 1 of 2
225
Flag Post

slow wifi connection got worse

HP Recommended
HP Slimline Desktop 260-a020
Microsoft Windows 10 (64-bit)

My desktop has wifi and bluetooth built in. I have never been able to get the speed with wifi that I can get with an ethernet cable hooked up. The problem is I have to run a cable across my living room floor. Recently my wifi got extremely slow ( about 10 mbps)  but when I checked it with Ookla Speedtest on my phone I got about 225 mbps which is about what I get using the cable to the desktop. It seems like the problem is with my wifi card but I can't find the part number to order a new one. I also have tried an external usb antenna and it didn't help.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Bobthbildr2 Welcome to HP Community!

 

I understand that you are facing issues with wifi.

 

A few things to remember are mentioned below: 

The compatibility of your router with the wireless card, 

If the wireless card is 1x1: supports 2.4 GHz and below - slow connection and download/upload speed, 

If it's 2x2 or more: support 5 GHz and above - Fast connected and speed. 

 

Here are your Product specifications: Click here for details. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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