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miss_rose
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Message 1 of 4
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the desktop won't connect to the wireless router. It errors on the password but the pw is correct.

HP Recommended
product #: H5P76AA#ABA
Microsoft Windows 10 (64-bit)

This started with the wireless dropping frequently, but only on this desktop. All other devices are able to connect with no issue.  I followed the troubleshooter many many times.  I did a network reset on the PC.   Now, when I click connect, I see "checking network requirements, then I get prompted to enter the network security key.  I enter the key, then see "verifying and connecting" then get an error even though the password is correct.  I am able to connect to my mobile phone as a hotspot.  

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Lil_Boy_Blue
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Message 2 of 4
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HP Recommended

Hi

So it is a   HP Pavilion 500-070 Desktop PC   with WiFi problems?

 

Copy, Paste and Save in Notepad, as LBB.bat and double click to run.
Post anything non-personal, but relevant please.

@ECHO OFF
getmac
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"

PAUSE
Copy and paste into Notepad.
Save as key.bat
Double click to run.

netsh wlan show profiles
echo. 
@ECHO PLEASE NOTE any NETWORK-SSID name(s)
@ECHO that you want the PASSPHRASE(S) for.
echo.
PAUSE

@ECHO  WIFIKEY
set /p wkey=Please type in the SSID 
Please type in the SSID 
netsh wlan show profile name=%wkey% key=clear
echo.
PAUSE

Post as much NON_PERSONAL info as you can please.

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miss_rose
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Message 3 of 4
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HP Recommended


Physical Address Transport Name
=================== ==========================================================
xxx \Device\Tcpip_{xxx}
xxx Media disconnected

Host Name: xxx
OS Name: Microsoft Windows 10 Home
OS Version: 10.0.17134 N/A Build 17134
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: xxx
Registered Organization: Hewlett-Packard Company
Product ID: 00326-10000-00000-AA629
Original Install Date: 5/22/2018, 2:19:10 PM
System Boot Time: 12/20/2018, 9:13:30 PM
System Manufacturer: Hewlett-Packard
System Model: 500-070
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~3400 Mhz
BIOS Version: AMI 8.15, 2/5/2013
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 8,077 MB
Available Physical Memory: 4,472 MB
Virtual Memory: Max Size: 9,357 MB
Virtual Memory: Available: 5,394 MB
Virtual Memory: In Use: 3,963 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: xxx
Hotfix(s): 10 Hotfix(s) Installed.
[01]: KB4100347
[02]: KB4343669
[03]: KB4456655
[04]: KB4462930
[05]: KB4465663
[06]: KB4467694
[07]: KB4471331
[08]: KB4477029
[09]: KB4477137
[10]: KB4483234
Network Card(s): 2 NIC(s) Installed.
[01]: Qualcomm Atheros AR9485 802.11b|g|n WiFi Adapter
Connection Name: Wi-Fi
DHCP Enabled: Yes
DHCP Server: xxx
IP address(es)
[01]: xxx
[02]: xxx
[03]: xxx
[04]: xxx
[02]: Realtek PCIe GBE Family Controller
Connection Name: Ethernet
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: No
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Realtek PCIe GBE Family Controller 19 Disconnected xxxxxxxxxxxxx 0 bps
Wi-Fi Qualcomm Atheros AR9485 802.11b|g|n ... 13 Up xxxxxxxxxxxxxxxxx 72.2 Mbps

 

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Ethernet Realtek PCIe GBE Family Controller rt640x64.sys 2015-05-05 10.1.505.2015 6.40
Wi-Fi Qualcomm Atheros AR9485 802.11b|g|n W... athw8x.sys 2016-03-26 3.0.2.201 6.40

 


ComputerName : xxx
InterfaceAlias : Wi-Fi
InterfaceIndex : 13
InterfaceDescription : Qualcomm Atheros AR9485 802.11b|g|n WiFi Adapter
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : xxx
NetAdapter.Status : Up
NetProfile.Name : Verizon-SM- this is my cell phone as a hotspot while I am trying to fix this wifi issue
NetProfile.NetworkCategory : Private
NetProfile.IPv6Connectivity : Internet
NetProfile.IPv4Connectivity : Internet
IPv6Address : xxx
IPv6TemporaryAddress : xxx
IPv6LinkLocalAddress : xxx
IPv4Address : xxx
IPv6DefaultGateway : xxx
IPv4DefaultGateway : xxx
NetIPv6Interface.NlMTU : xxxx
NetIPv4Interface.NlMTU : xxxx
NetIPv6Interface.DHCP : Enabled
NetIPv4Interface.DHCP : Enabled
DNSServer : xxx

ComputerName : xxx
InterfaceAlias : Ethernet
InterfaceIndex : 19
InterfaceDescription : Realtek PCIe GBE Family Controller
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : xxx
NetAdapter.Status : Disconnected

 

 

ComputerName : internetbeacon.msedge.net
RemoteAddress : xxx
InterfaceAlias : Wi-Fi
SourceAddress : xxx
PingSucceeded : True
PingReplyDetails (RTT) : 67 ms

 


C:\Users\xxx\Desktop>netsh wlan show profiles

Profiles on interface Wi-Fi:

Group policy profiles (read only)
---------------------------------
<None>

User profiles
-------------
All User Profile : xxx
All User Profile : my cell as hotspot


C:\Users\xxx\Desktop>echo.

PLEASE NOTE any NETWORK-SSID name(s)
that you want the PASSPHRASE(S) for.

C:\Users\xxx\Desktop>echo.


C:\Users\xxx\Desktop>PAUSE

 

 

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Lil_Boy_Blue
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Message 4 of 4
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HP Recommended

Hi

 

So the adapter card is installed and working.  I note that the driver is 2016 and there may be an update available.

 

So intermittent connection can be because there is a stronger signal locally swampimg your signal.

 

inSSIDer can show this.  https://inssider.en.softonic.com/

 

Flow Chart Adapters.pngWiFi Interference.png

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