• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

I recently purchased a All-In-One PC for an employee and the wireless keyboard keeps disconnecting from PC and now not working at all. We ran into this problem about 3 weeks ago and after uninstalling driver then restarting PC, it was working and now its not at all. Could it just be the keyboard is bad? We've only had the computer for 2 months now. Any feedback is appreciated. 

1 REPLY 1
HP Recommended

@ColbySMaxwell -- We've only had the computer for 2 months now. 

 

Your new HP computer comes with a one-year HP Warranty. Contact HP to exercise the warranty, to get it repaired/replaced.

 

Have you tried brand-new batteries in the wireless keyboard?

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.