wifi and buletooth is not showing in the device

[aranthangipriya]

why buletooth and wifi not showing in our system and drivers list also not showing. we updated all software still same issue happening 

[zoey7886]

@aranthangipriya, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Wi-Fi and Bluetooth not showing in the device!  
We're thrilled to have the opportunity to assist you and provide a solution. 

If Bluetooth and Wi-Fi are not showing in your system and the drivers are also missing, despite updating all software, follow these troubleshooting steps:

1. Check if the Wireless Adapter is Enabled in BIOS

• Restart your PC and enter BIOS/UEFI (Press F2, F10, or Del depending on your system).
• Look for Wireless settings and ensure Bluetooth and Wi-Fi are enabled.

2. Check Device Manager

• Press Win + X → Device Manager.
• Expand Network Adapters.
• If Bluetooth or Wi-Fi drivers are missing, go to View → Show hidden devices.
• If the devices appear grayed out, right-click and select Enable.

3. Run Network and Bluetooth Troubleshooter

• Wi-Fi: Go to Settings → Update & Security → Troubleshoot → Internet Connections.
• Bluetooth: Go to Settings → Devices → Bluetooth & other devices → Run Bluetooth troubleshooter.

4. Reinstall the Network and Bluetooth Drivers

• Download the latest drivers from your laptop manufacturer’s website or Intel/Realtek for Wi-Fi/Bluetooth adapters.
• Install the drivers manually.

5. Check Windows Services

• Press Win + R, type services.msc, and hit Enter.
• Find Bluetooth Support Service and WLAN AutoConfig.
• Right-click → Properties → Set Startup type to Automatic → Click Start.

 

[zoey7886]

6. Reset Network Settings

• Open Command Prompt (Admin) and run the following commands one by one
  netsh winsock 
  reset netsh int ip 
  reset ipconfig /release 
  ipconfig /renew 
  ipconfig /flushdns 
   
• Restart your PC.

7. Check for Windows Updates

• Go to Settings → Windows Update → Click Check for updates.

8. Perform System Restore (If issue started recently)

• Search for System Restore in Start Menu.
• Select a restore point when Bluetooth and Wi-Fi were working.

9. Check Hardware Issues

• If none of the above works, there could be a hardware issue with the Wi-Fi/Bluetooth card.
• If your system is a desktop, try re-seating the wireless card or using an external USB Wi-Fi adapter.

Let me know which steps you’ve tried, and I can guide you further! 😊

Take care, and have an amazing day! 
 

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Regards,