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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Wireless and Networking
- wifi and buletooth is not showing in the device

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02-12-2025 03:22 AM
@aranthangipriya, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Wi-Fi and Bluetooth not showing in the device!
We're thrilled to have the opportunity to assist you and provide a solution.
If Bluetooth and Wi-Fi are not showing in your system and the drivers are also missing, despite updating all software, follow these troubleshooting steps:
1. Check if the Wireless Adapter is Enabled in BIOS
- Restart your PC and enter BIOS/UEFI (Press F2, F10, or Del depending on your system).
- Look for Wireless settings and ensure Bluetooth and Wi-Fi are enabled.
2. Check Device Manager
- Press Win + X → Device Manager.
- Expand Network Adapters.
- If Bluetooth or Wi-Fi drivers are missing, go to View → Show hidden devices.
- If the devices appear grayed out, right-click and select Enable.
3. Run Network and Bluetooth Troubleshooter
- Wi-Fi: Go to Settings → Update & Security → Troubleshoot → Internet Connections.
- Bluetooth: Go to Settings → Devices → Bluetooth & other devices → Run Bluetooth troubleshooter.
4. Reinstall the Network and Bluetooth Drivers
- Download the latest drivers from your laptop manufacturer’s website or Intel/Realtek for Wi-Fi/Bluetooth adapters.
- Install the drivers manually.
5. Check Windows Services
- Press Win + R, type services.msc, and hit Enter.
- Find Bluetooth Support Service and WLAN AutoConfig.
- Right-click → Properties → Set Startup type to Automatic → Click Start.
ZOEY7886
I am an HP Employee
02-12-2025 03:22 AM
6. Reset Network Settings
- Open Command Prompt (Admin) and run the following commands one by one
netsh winsock
reset netsh int ip
reset ipconfig /release
ipconfig /renew
ipconfig /flushdns
- Restart your PC.
7. Check for Windows Updates
- Go to Settings → Windows Update → Click Check for updates.
8. Perform System Restore (If issue started recently)
- Search for System Restore in Start Menu.
- Select a restore point when Bluetooth and Wi-Fi were working.
9. Check Hardware Issues
- If none of the above works, there could be a hardware issue with the Wi-Fi/Bluetooth card.
- If your system is a desktop, try re-seating the wireless card or using an external USB Wi-Fi adapter.
Let me know which steps you’ve tried, and I can guide you further! 😊
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
ZOEY7886
I am an HP Employee