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05-09-2020 04:39 PM
so recently my desktop computer no longer connects to wifi all of a sudden. It was working fine and then the only way I can connect is on ethernet. I've reset the computer to factory defaults, and also reinstalled the drivers with no success. This did happen before and after connecting an ethernet cable my wifi was fixed. Now it doesn't fix it. Any help appreciated so I can get my wifi working on my computer......
05-18-2020 03:28 PM
@njdevil673 Welcome to HP Community!
I understand that the wifi missing from a desktop computer.
Please refer to this HP Article for assistance in turning off airplane mode. (Article is titled notebook, but the procedure is the same for desktops/all-in-one.)
As long as the computer is in Airplane mode, none of the wireless networks will be listed on your computer.
If the issue persists even after following the procedure mentioned in the article.
Please follow the procedure mentioned below.
Open device manager by doing a right-click on the Windows button.
Please check if the wireless adapter is enabled in device manager (check if there are any errors)
Open network and sharing center by doing right-click on the network icon the taskbar.
On the network and sharing center screen, select the option on the left - change adapter settings.
This would display the network adapters on the computer.
Right-click on the wireless adapter and check if it is enabled and try to connect to your network.
For other troubleshooting steps, please refer to this HP Article.
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