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00zyjen
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Message 1 of 3
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wifi will not pop up

HP Recommended
laptop-3tnvueur
Microsoft Windows 10 (64-bit)

so other wifi pop up but my wifi wont i do not know why

2 REPLIES 2
banhien
Level 20
Level 20
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Message 2 of 3
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HP Recommended

@00zyjen 

 

What is your machine ? It wifi adapter may ONLY support 2.4GHz networks therefore it can't "see" 5.0GHz networks.

 

Please allow your router to broadcast dual bands which are 2.4GHz and 5.0GHz. Your machine will "see" 2.4GHz network and allow you to connect.

 

Regards.

BH
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Hellen_01
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Message 3 of 3
Flag Post
HP Recommended

Disconnect from the network and turn off your Wi-Fi. Log out of the user account on your computer and shut down the system. Turn the PC back on and log back into your user account. Turn on your Wi-Fi and connect to the network once again.

 

 

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