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‎10-31-2021 06:56 AM - last edited on ‎10-31-2021 10:10 AM by Retired

HP Recommended
Product: Pavilion gaming PC TG01-2003ur
Operating System: Microsoft Windows 10 (64-bit)

Windows 10 (64bit) doesn't recognise integrated wifi module.

It shows up as "unknown device" in device manager.

Potassum_2-1635684913083.png

Potassum_0-1635684119068.png

 

I've tried to install all drivers from HP product support page.

Nothing worked.

 

I've installed HP Support Assistant, and succesfully updated BIOS with it.

But it cant find any other drivers updates.

Potassum_1-1635684206449.png

 

 

Btw, my exact product name is "HP Pavilion Gaming Desktop TG01-2003ur PC", but when I try to get drivers support page, entering serial no ([Personal Information Removed]), it takes me to page for "HP Pavilion Gaming Desktop PC TG01-2000i (1K4J0AV)".

 

Where can I get right wlan driver?

 

Category:
1 REPLY 1

‎10-31-2021 07:36 AM

HP Recommended

Hi:

 

Looking at the hardware ID you posted for the wifi adapter, you need this driver for it...

 

This package contains the driver installation package for the Realtek RTL8188EE, RTL8723BE, RTL8723DE, RTL8821CE, RTL8822BE, RTL8822CE, RTL8852AE and RTL8852BE wireless LAN Controller in the supported computer models using Windows 10 or Windows 10 Cloud operating systems.

 

https://ftp.hp.com/pub/softpaq/sp134001-134500/sp134384.exe

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