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- HP Community
- Desktops
- Desktop Wireless and Networking
- Re: wireless keyboard & mose

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09-24-2019 05:57 PM
I just brought a new all in one HP, but when I went to put it up, I through away the box before I realized the UBS was in it now I can't get the keyboard or the mouse to work. Is it possible if I take the keyboard or mouse into a best buy the can program another for me, can I get another one form HP, or do I need to buy a new mouse and keyboard.
09-27-2019 03:05 PM
@sam1024 I suggest you check with the store you purchased it from, to see what options they have for you as generally, the mouse and keyboard require the receiver it was shipped with to work, it doesn't work with any other receiver as such, hence you may need to get a new keyboard and mouse that comes with its own receiver.
For details on how the wireless keyboard and mouse work: click here
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