cancel
Showing results for 
Search instead for 
Did you mean: 
sam1024
New member
1 0 0 0
Message 1 of 2
210
Flag Post

wireless keyboard & mose

HP Recommended
Example:

I just brought a new all in one HP, but when I went to put it up, I through away the box before I realized the UBS was in it now I can't get the keyboard or the mouse to work.  Is it possible if I take the keyboard or mouse into a best buy the can program another for me, can I get another one form HP, or do I need to buy a new mouse and keyboard.    

Tags (1)
1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,612 3,967
Message 2 of 2
Flag Post
HP Recommended

@sam1024 I suggest you check with the store you purchased it from, to see what options they have for you as generally, the mouse and keyboard require the receiver it was shipped with to work, it doesn't work with any other receiver as such, hence you may need to get a new keyboard and mouse that comes with its own receiver.

 

For details on how the wireless keyboard and mouse work: click here

 

P.S: Welcome to HP Community 😉

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation