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ubuming
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wireless keyboard & mouse drivers

HP Recommended
hp all in one model 20-c032
Microsoft Windows 10 (64-bit)

Trying to download specify the drivers for wireless keyboard & mouse on Hp all in one 20-C032. I'm aware of the location for all drivers but all aspects of these do not show the direct files for wireless keyboard & mouse drivers.

Michael Torres / Engineering Computer Systems
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A4Apollo
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HP Recommended

Hey there! @ubuming,


Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!


I understand that you have wireless keyboard and mouse issues with your PC.

 

Don't worry I'd like to help you out.

 

Have you changed the batteries on the wireless keyboard and mouse?

 

Do you get any error when connecting the wireless or wired mouse on your PC?

 

There are no specific drivers for wireless mouse or keyboard. It's the windows generic drivers which gets installed when you sync the wireless keyboard and mouse to your PC.

 

Try the steps recommended below.

 

Re-synchronizing the keyboard and/or mouse causes the devices to reconnect to the receiver using new identification numbers.
   NOTE:
The following connection sequence must be completed within 60 seconds. If the sequence is not done in 60 seconds, start over.
With the receiver plugged in, press and hold the Connect button on the receiver until the activity LED flashes.
Press and hold the Connect button on the underside of the keyboard until the activity light on the receiver stops flashing. When you release the button, make sure it does not stick in the depressed position.
Press the Connect button on the receiver again until the activity light blinks.
Press and hold the button on the underside of the mouse until the activity light on the receiver stops flashing. Make sure the Connect button does not stick in the depressed position.
   NOTE:
If problems persist after resetting the Wireless receiver AND you have another wireless keyboard or mouse near, use these steps again, holding down the keyboard or mouse sync button for ten seconds. Doing so might give the keyboard or mouse a new ID number in case the other keyboard or mouse was using the same number.

 

Also, try updating the BIOS on your PC and check if it helps.

 

You can update the drivers on your PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Refer this article to further troubleshoot wireless keyboard and mouse issues with your PC.

 

If the solution provided worked for you, please mark accepted solution for this post.
 
Let me know how it goes!
Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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