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‎12-26-2020 08:44 AM

HP Recommended
Product: HP 22-c0054na All-in-One Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I bought the pc ex display for my Dad's Christmas and neither the mouse or keyboard will connect. both wireless with inbuilt connection. none of the online resources fix the issue. Lights come on momentarily on both when switched on  for the mouse and when change the keyboard's batteries.

 

is there a function that turns the keyboard on?

 

in settings the mouse is detected but doesn't move the cursor. please help  

1 REPLY 1

‎12-29-2020 03:08 PM

HP Recommended

@CV80

 

I reviewed your post and I understand that the keyboard and the mouse are not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c00006821

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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