cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
CV80
New member
1 0 0 0
Message 1 of 2
205
Flag Post

wireless keyboard and mouse not working

HP Recommended
HP 22-c0054na All-in-One Desktop PC
Microsoft Windows 10 (64-bit)

Hi

 

I bought the pc ex display for my Dad's Christmas and neither the mouse or keyboard will connect. both wireless with inbuilt connection. none of the online resources fix the issue. Lights come on momentarily on both when switched on  for the mouse and when change the keyboard's batteries.

 

is there a function that turns the keyboard on?

 

in settings the mouse is detected but doesn't move the cursor. please help  

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,824 1,963 2,169
Message 2 of 2
Flag Post
HP Recommended

@CV80

 

I reviewed your post and I understand that the keyboard and the mouse are not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c00006821

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation