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WelloVB
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wireless keyboard has locked - how can I unlock it.

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All in one
Microsoft Windows 10 (32-bit)

I have somehow locked my keyboard on the pavilion all in one white wireless keyboard. Can you please advise how to unlock it please.

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Riddle_Decipher
HP Support Agent
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Message 2 of 2
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@WelloVB There are a few things that may lock the keyboard, let's go one after the other:

 

Step 1: Turn Off Filter Keys

If your entire keyboard is locked, it’s possible that you’ve turned on the Filter Keys feature accidentally. When you hold down the right SHIFT key for 8 seconds, you should hear a tone and the “Filter Keys” icon appears in the system tray. Just then, you’ll find that the keyboard is locked and you can’t type anything.

 

To unlock the keyboard, you have to hold down the right SHIFT key for 8 seconds again to turn off Filter Keys,

 

Step 2: Turn Off NumLock

If your keyboard doesn’t type the correct characters, it’s possible that you’ve turned on NumLock or you’re using a incorrect keyboard layout. To fix such issue, you have to disable NumLock or change your keyboard layout by following these tutorials:

P.S: Welcome to HP Community 😉

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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