cancel
Showing results for 
Search instead for 
Did you mean: 
sadsang
New member
1 0 0 0
Message 1 of 2
9,523
Flag Post

wireless keyboard not working

HP Recommended
Pavilion 27-R150KR
Microsoft Windows 10 (64-bit)

I bought new HP Pavillion 27-R150KR all in one PC today.

 

But wireless keyboard is not working at all.

 

Wireless mouse is working but keyboard is not.

 

Changed the battery to new one by new one several times, but not connected at all. When I change the battery, the caps lock blue led turned on all of sudden for a bit but disappeared very quikly and no operation.

 

Restarted many times to check any changes but failed, and tried all the different usb port by wireless dongle, but no miracle happened.

 

Would you help me as quuky as possible? I am so much frustrated.

1 REPLY 1
Jeet_singh
Retired
Retired
21,068 21,032 1,398 2,342
Message 2 of 2
Flag Post
HP Recommended

 

@sadsang,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the wireless keyboard not working. No worries, I'll be glad to help you with this.

 

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

 

To provide you with an accurate solution, I'll need a few more details:

Are you having two different dongles or Is it single dongle for both keyboard and mouse?

Have you tried to re-sync the keyboard and the mouse?

 

In the meantime, let's try these steps here: 

 

Perform a Hard reset on the PC

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

  1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

It is recommended that the USB transceiver be placed away from USB 3.0 flash drive and USB 3.0 external hard drive. USB 3.0 radio frequency interferes with 2.4GHz devices.

Most HP wireless keyboard and mouse devices operate on 2.4GHz. Some 2.4GHz electrical devices may cause interference. If applicable, move these devices.

 

Re-sync keyboard and mouse connection for receivers that do not have a connect button.

 

Re-sync the keyboard and mouse connections for receivers with a connect button.

 

If, after performing the previous steps in this section, the computer still cannot consistently detect the keyboard and mouse, update the BIOS on the computer. For detailed instructions, see HP support document HP Desktop PCs - Updating the BIOS or HP Notebook PCs - Updating the BIOS.

 

For more assistance, please follow the steps suggested in the support document for - HP PCs - Wireless Keyboard and Mouse Troubleshooting

 

If you have followed the steps suggested and still having the issue, I would suggest you contact our HP phone support for further assistance. 

 

HP Support can be reached by clicking on the following link: 

  1. Click on this link – www.hp.com/contacthp/
  2. 2) Click on “Continue as guest”.
  3. 3) Enter the serial of your device.
  4. 4) Select the country from the drop-down.
  5. 5) Click on “Show Options”.

Fill the web-form. A case number and phone number will now populate for you.

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Jeet_Singh
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation