wireless keyboard stopped working

[ChrisFryBcn]

The wireless keyboard that came with my pavilion all in one PC has stopped working. The light on the caps lock doesn't come on. should I buy a new keyboard or get the old keyboard repaired? It's still under guarantee.

[A_Gayathri]

Hi @ChrisFryBcn ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your wireless keyboard is still under guarantee, Since the light on the Caps Lock key doesn't turn on, this could indicate a hardware issue rather than a simple connectivity problem.
 

here are a few quick troubleshooting steps you can try:
 

1. Replace the batteries: If the keyboard is battery-powered, try replacing the batteries with fresh ones.
2. Reconnect the keyboard: If your keyboard uses a USB receiver, remove the receiver, wait a few seconds, and plug it back in. Also, try a different USB port if available.
3. Check Bluetooth settings: If the keyboard connects via Bluetooth, ensure that Bluetooth is enabled on your PC and try reconnecting the keyboard in the Bluetooth settings.
4. Restart the PC: Sometimes a simple restart can reset the connection between the keyboard and the PC.
5. Driver update: Check if any keyboard drivers need to be updated in Windows Device Manager.

Refer to this document: HP Pavilion All-in-One PC 27-d0000i (7RC38AV) User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[ChrisFryBcn · Accepted solution]

I phoned HP Support and as the keyboard was under guarantee after doing a few tests online I have been promised a replacement keyboard which will arrive from Eindhoven tomorrow.

[A_Gayathri]

HI @ChrisFryBcn,

Thank you for your reply That's great! If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support