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HP Recommended
Wireless mouse 200
Microsoft Windows 10 (64-bit)

Hi,

a couple of days ago I bought a wireless mouse 200 2.4Ghz. It did not work properly from the start, notwistanding on a mousepad and with new batteries (the ones included in its packaging), and recognized by the pc as '2.4G Wireless Mouse'.

Once switched the botton on, it was impossible to move and control the mouse: it just moved slowly and steadly  towards bottom-left of the screen or sometimes started moving swiftly tracing a small 'square' around itself.  I tried to on/off and to press the 'Connect' blue botton several times. No way.

I tried again today: the mouse is even not detected by the pc (even if the PC bluetooth works properly as it detects other bluetooth devices as usual).

Thank you very much for any help.

 

1 REPLY 1
HP Recommended

@Silla7 Welcome to HP Community!

 

I understand that the HP wireless mouse is not detecting.

 

Please refer to the below link to Troubleshooting Mouse Problems (Windows 10, 😎

 

https://support.hp.com/in-en/document/c03385353

 

let me know how that pans out,
And the answer to the above question will help me, help you!
Keep me posted, and if any of the above questionnaires helped resolve the issue, 
Mark this post as an "Accepted Solution".
Good luck.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.