cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Silla7
New member
1 0 0 0
Message 1 of 2
302
Flag Post

wireless mouse 200 2.4 Ghz

HP Recommended
Wireless mouse 200
Microsoft Windows 10 (64-bit)

Hi,

a couple of days ago I bought a wireless mouse 200 2.4Ghz. It did not work properly from the start, notwistanding on a mousepad and with new batteries (the ones included in its packaging), and recognized by the pc as '2.4G Wireless Mouse'.

Once switched the botton on, it was impossible to move and control the mouse: it just moved slowly and steadly  towards bottom-left of the screen or sometimes started moving swiftly tracing a small 'square' around itself.  I tried to on/off and to press the 'Connect' blue botton several times. No way.

I tried again today: the mouse is even not detected by the pc (even if the PC bluetooth works properly as it detects other bluetooth devices as usual).

Thank you very much for any help.

 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,464 477 791
Message 2 of 2
Flag Post
HP Recommended

@Silla7 Welcome to HP Community!

 

I understand that the HP wireless mouse is not detecting.

 

Please refer to the below link to Troubleshooting Mouse Problems (Windows 10, 😎

 

https://support.hp.com/in-en/document/c03385353

 

let me know how that pans out,
And the answer to the above question will help me, help you!
Keep me posted, and if any of the above questionnaires helped resolve the issue, 
Mark this post as an "Accepted Solution".
Good luck.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation