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lmercer1
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Message 1 of 2
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wireless mouse does not work

HP Recommended
HP Pavillion All in One

My wireless mouse stopped working.......The keyboard will still work, but not the mouse

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@lmercer1 Welcome to HP Community!

 

I understand that the wireless mouse is not working.

 

Please perform the below steps and check.

 

Step 1: Check the battery

A low battery can cause a wireless device to work incorrectly.

  • If the device uses batteries, install new batteries according to the guide in the battery compartment.

    Example of battery placement - yours might vary

  • If the device is rechargeable, connect the charging cable to the device, and then to a power source, such as a USB-charging port on the computer or an external USB power adapter.

    Charge the device until the LED light indicates a full charge, if available. Refer to the device manufacturer for more information.

    1. LED battery indicator

    2. MicroUSB cable to charging device

If the issue persists, continue to the next step.

Step 2: Check device connections

Make sure the device is properly connected and without wireless interference.

  1. Make sure the wireless receiver is plugged directly into a USB port on your computer.

    NOTE: 

    A USB hub might not provide enough power for your device to connect properly.

    If you cannot locate the receiver, check the original packaging. Some HP Touch and All-in-Ones come with the USB receiver preinstalled in the computer. Or, look for a USB storage container on the device.

  2. If your device has an On/Off switch, make sure it is set to ON.

    On/off switch on wireless mouse and keyboard

  3. Turn off any other wireless devices that you are not using, including Bluetooth.

  4. Move the device closer to the wireless receiver, usually within 30 cm (1 ft).

  5. Make sure there are no objects between the device and the wireless receiver. Objects such as TVs, cordless phones, or speakers can weaken wireless signals.

  6. Test the device.

If the problem persists, continue to the next step.

Step 3: Connect the USB receiver to a different computer

Connect the device to another computer or laptop, if available, to make sure the hardware is working correctly.

  • If the device works, there might be an issue with the USB port on the other computer. Continue to the next step.

  • If the device does not work, there might be an issue with device hardware. Refer to your device manufacturer for support and warranty options.

Step 4: Reset the device connection

Resetting the device connection can resolve many connection issues or error states. Select the section that matches your wireless receiver type.

Wireless receivers without a Connect button

Wireless receiver with a Connect button

 USB wireless receiver without a connect button

Example of a wireless receiver with a connect button and LED activity light

 

Step 5: Check for a device driver update

Use Device Manager in Windows to check for and install any driver updates.

  1. In Windows, search for and open Device Manager.

  2. Click the arrow next to Keyboards or Mice and other pointing devices to view the currently installed devices.

  3. Right-click your device, and then select the option to update the driver.

    Selecting Update driver in Device Manager

  4. On the Update Drivers screen, click Search automatically for updated driver software.

    • If an update is not available, continue to the next step.

    • If an update is available, update the driver, and then test the device. If the issue persists, continue to the next step.

Step 6: Use the HP PC Hardware Diagnostics tool

Use the HP PC Hardware Diagnostics tool for Windows to identify mouse and keyboard issues.

  1. In Windows, search for and open HP PC Hardware Diagnostics for Windows.

    If it does not display in the list, go to HP Hardware Diagnostics to download and install the software.

  2. On the Main Menu, click Component Tests.

  3. Click Input Devices, select all the available tests, and then click Run once.

    Input Devices selected

  4. Follow the on-screen instructions, and then review the test results.

    • If any of the tests fail, write down the 24-digit failure ID code (also available in the Test Logs), and then contact HP Customer Support or service the computer.

    • If all of the tests pass but the issue persists, continue to the next step.

Step 7: Check for a BIOS update

When the computer BIOS (Basic Input Output System) is out of date, you might experience issues with wireless devices.

   CAUTION: 

Make sure you install the BIOS update for your specific computer model. Installing the wrong update can result in losing all computer functionality.

Select one of the following links for more information:

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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