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‎07-14-2021 03:05 PM

HP Recommended
Product: wireless mouse 200
Operating System: Microsoft Windows 10 (64-bit)

Hi there, i am having problems with a newly purchased wireless mouse. It only works when i hold it right next to the USB receiver, does anyone have any suggestions on how to fix it or should i just return it, many thanks. 

Category:
1 REPLY 1

‎07-17-2021 08:28 PM

HP Recommended

HI@sophie39, Welcome to the HP Support Community!

 

We understand that the brand new mouse not working.

 

Check with different USB slot issue remains the same ?

 

Check with different computers is the same issue?

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

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