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07-14-2021 03:05 PM
Hi there, i am having problems with a newly purchased wireless mouse. It only works when i hold it right next to the USB receiver, does anyone have any suggestions on how to fix it or should i just return it, many thanks.
07-17-2021 08:28 PM
HI@sophie39, Welcome to the HP Support Community!
We understand that the brand new mouse not working.
Check with different USB slot issue remains the same ?
Check with different computers is the same issue?
Hope this helps! Keep me posted.
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