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Ridgeport
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Message 1 of 2
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wireless password

HP Recommended
HP OfficeJet Pro 6968

When I try to type in my wireless password, it keeps going back to the previous screen and I have to start all over. I've tried using a stylist, an eraser my fingers, I'm at my wits end. How can I get this entered?

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Ridgeport, Welcome to the HP Support Community!

 

Make sure the screen is clear of dust/residue.

 

Power resetting the printer and updating the printer firmware may resolve this issue. Let us try these steps: 

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Connect the printer to the wireless network

  1. From the home screen of your printer control panel, touch the Wireless icon .

  2. Touch the Setup icon .

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. Type the WEP or WPA key (network password), and then touch Done.

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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