-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Wireless and Networking
- wireless printer keeps showing "not on line"
Create an account on the HP Community to personalize your profile and ask a question
12-30-2016 04:51 PM
wireless printer was OK but last few days shows offline when to print. troubleshoting corrects for the moment but message returns next day
Solved! Go to Solution.
Accepted Solutions
12-31-2016 02:09 PM
I would be happy to help you with your HP Photosmart 6520. I understand that it shows printer offline.
Don't worry though as I have a few steps to determine the issue and find a solution as well,
- Set the default printer and unpause printing.
- Reset the printer and check the connection status.
- Make sure the correct port is selected.
- Reinstall the printer using HP Printer Assistant.
Click here to refer the document and perform these steps.
If the issue is resolved and you appreciate my help,
Please click the "Accept as Solution" button and the "Thumbs Up".
Let me know how you make out.
Cheers!
Sandytechy20
I am an HP Employee
12-31-2016 02:09 PM
I would be happy to help you with your HP Photosmart 6520. I understand that it shows printer offline.
Don't worry though as I have a few steps to determine the issue and find a solution as well,
- Set the default printer and unpause printing.
- Reset the printer and check the connection status.
- Make sure the correct port is selected.
- Reinstall the printer using HP Printer Assistant.
Click here to refer the document and perform these steps.
If the issue is resolved and you appreciate my help,
Please click the "Accept as Solution" button and the "Thumbs Up".
Let me know how you make out.
Cheers!
Sandytechy20
I am an HP Employee
Didn't find what you were looking for? Ask the community