wireless

[shazlighty]

hi recently my internet went down, nbn fixed the connection.  I have a hp desktop, it wont connect to the internet, i called optus, they advise and i can see that in my network/internet options etc, i have ethernet, dial up, vpn, no wireless.  The message i get says, local area network adapter 3 driver? i believe from hp help it is a missing driver, i have tried recovery manager.  i cant run my business from home, i have even reinstalled the recovery disc the system came with.

i simply cant get the computer desktop to talk to the internet? is there a download i can put on disc and try? any help would help me

my email is [Personal Information Removed]

i am so frustrated no computer/net for a week. 

[Ric_ob]

Hello, @shazlighty 

Thank you for visiting the HP Support Community!

Admin and Mods are here to guide the customer to get the best experience from the Community.

To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:

- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);

 
Please let us know if you have any additional questions or concerns. Our job as HP moderators is to monitor all traffic on the community.

Thank you.

[shazlighty]

Hi Ric, 

hp desktop, model number is HPQV985AV, serial number is AUD3510PSQ, i am just now connected through hot spot so i can try and run by home business, i managed to do that from the hp support.  i have a modem/router , options on my system are ethernet, dial up, vpn, according to the telco people optus, i should have a wireless option/icon and that is what i cant locate since it was all updated.

the message says local ethernet cable may be broken but two technicians have fixed them, replaced them and advise it is not that, the other message says local area network adapter 3 not connected and it seems i have no wireless icon as an option.

with hp help i am personal hot spotting to my phone (yes extremely expensive to do) so that i can try and function.  i have contacted a local support who has told me i can get this updated driver sent to me by hp.  i am an office worker for years but not an i.t. wizard? 

[shazlighty]

ric they are telling this is where i need a wireless icon? i just sorry cant get my head around it, everybody is saying the local network adapter 3 driver is missing, i.e. wireless icon on this part.