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saurabhsbh21
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15-ac039tu model, in this bluetooth and wifi not working

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15-ac039tu
Microsoft Windows 10 (64-bit)

Bluetooth not detect and wifi not working plz help

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Chimney_83
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Greetings @saurabhsbh21,

 

Thanks for the post. 

 

I understand that you are unable to use Bluetooth and Wireless on your notebook. Don't worry, I will be glad to help.

Have you tried any troubleshooting steps on your own?

 

Recommend you to open device manager by doing a right-click on the Windows button.

Expand network adapters in device manager window.

Check if there are any errors on the Wireless adapter. (Note: wireless and Bluetooth are on the same card.)

Right-click on the wireless adapter and check if it is enabled, if not please enable it.

You can also run the troubleshooter available in the control panel. Control panel can be accessed by doing a right-click on the Windows button.

Run HP Support Assistant once your computer is connected to the internet and make sure all the drivers are updated. Click here to know more.

Refer to this HP Article for other troubleshooting steps. 

 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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saurabhsbh21
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not helpful,we tried this step already.plz help. in device manager bluetooth not showing and after troubleshooting message comes wireless capability is turned off. plz tell how can i turn on this.

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Chimney_83
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Thanks for the reply and trying the suggested steps. 

 

Is the wireless adapter listed in device manager?

If the wireless adapter is listed in device manager, you can right-click on the wireless adapter to enable it. 

Also, open network and sharing center by doing right-click on the network icon the taskbar. 

On the network and sharing center screen, select the option on the left - change adapter settings.

This would display the network adapters on the computer. 

Right-click on the wireless adapter and check if it is enabled and try to connect to your network. 

 

Please share screenshots if possible, for better assistance. 

 

Keep me posted. 

 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

Chimney_83
I am an HP Employee

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saurabhsbh21
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ss1.jpg

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Chimney_83
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Thanks for the reply and providing the screenshot. As the computer was installed with Broadcom wireless adapter, please install the Bluetooth driver from this link

Also, please run HP Support assistant to make sure all the drivers are updated. Click here for assistance. 

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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saurabhsbh21
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plz see this screenshot and do needfull.

BT ERROR .jpg

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Chimney_83
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Thanks for the reply and providing the screenshot. Recommend you to uninstall the Bluetooth driver from device manager. 

Delete the driver when prompted. 

Restart the computer. 

Install the Bluetooth driver from this link and check. 

 

Keep me posted. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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saurabhsbh21
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Still wifi not working plz help us on remotly, plz take our lap on remote and resolve this issue,i will very needfull to you.

 

 

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Chimney_83
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Thanks for the reply, please contact our phone support for further assistance as they can take a remote of your computer and check the settings. 

 

Please follow the procedure mentioned below to contact our phone support. 

  • Open link:  www.hp.com/contacthp/
  • Enter Product number or select to auto detect
  • Scroll down to "Still need help? Complete the form to select your contact options"
  • Scroll down and click on HP contact options - click on Get phone number.

Keep me posted. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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