16GB PNY flash drive not recognized

[rmfred]

NO. Other usb drives have always worked in this machine, that was never the issue. The issue is this PNY 16GB drive DOES NOT work in this machine but DOES work in other machines.

[JimTbo · Accepted solution]

disable the "File Sanitizer for HP ProtectTools" in Windows Services. 

[paho312]

posted solution says to disable file sanitizer - I see only options the change the level (low, medium ,high) no disable

[JimTbo]

It's in Windows Services, not Hp tools.  Go to the Start menu and select "Run...".  Type "services.msc".   Now in the Services dialog, find "File Sanitizer for HP ProtectTool".  Right click on it and select "Properties".  Click on "Stop" button and change startup type to "Manual".  Hit "Ok" and your done.

[Sky_King18]

Works.. went in and stopped, manual, then rebooted. Now can see files

[musicmaniac237]

I had the exact same problem. The exact same solution has worked for me. I wonder, though, are there any down sides of trning off the file sanitizer.

[bigmoemoe]

what steps can i use in windows 10 for my computer to recognize my pny flash drive

[knoxvilledennis]

This "fix" does not work on my HP Pavilion Desk Top. I have tried to find the location of the "File Snaatizer" using the direction. I do not see either HP Protect tools or a file named "File Sanatizer". What am I missing in these steps or is there possibly another name?

[borabosna]

I had the same problem with a brand new PNY 128GB drive. I think PNY messes up their firmware on their flash drives. I thought my drive was a dud and that I had wasted my money, but I used this firmware upgrade tool and now my drive works!

https://www.pny.com/File%20Library/Support/PNY%20Products/Downloads/Firmware-Upgrade-Tool-V2-1-8-14_...